Autek Systems Pty Ltd shall not be liable for any consequential damages or injury that may result from the use (or misuse) of the information, media or products on this site. If you are not competent in the use of the product you ordered – please obtain professional instruction – please contact us and we will help you or connect you with local experts in our network.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the our products or recommendations, violate any laws in your jurisdiction.
You, the customer, are solely responsible for ensuring you understand and comply with any and all laws that apply in the jurisdiction you are located, Autek Systems Pty ltd is not required to inform you during sale, nor after sale of any law or regulatory body that may or may not apply to you.
All products are sold in new, unused condition unless otherwise stated. If the product is damaged in freight, please let us know and it will be addressed immediately by refund or replacement.
Product performance is guaranteed within a margin of +/- 10%, provided all recommended conditions are met. The specifications of your system must meet the stated requirements in order to achieve the same performance levels, in particular, the power supply must be able to deliver the required current for the aircraft or thrust system as stated in the performance chart.
If your purchased product is not performing to it’s expected performance level, we are only able to assist you in your warranty claim provided you;
- Have used all recommended parts
- Provide photos or a diagram of your system
- Provide a video recording of your airworthiness test containing the following (which you should always do to verify the airworthiness of any aircraft you build);
- The aircraft secured in a rigid test stand, with complete propeller protection (i.e. a test cage)
- The aircraft being powered on (to hear ESC protocol response)
- Throttle input to 50% for 0.5-1 second, recording thrust, current and voltage
- Throttle input to 75% for 0.5-1 second, recording thrust, current and voltage
- Throttle input to 100% for 0.5-1 second, recording thrust, current and voltage
- Throttle down
- Power off
Without all this recorded data it is not possible for us to accurately diagnose any potential issue with your powertrain.
If we are provided with a video recording as required, we will be happy to assist you in your warranty claim. If it is determined that the product purchased does not perform as claimed despite all conditions being met, the customer will be issued a full refund, limited to the value of the products purchased. Autek Systems pty ltd is not liable for any costs associated with your time or resources invested in making such a claim.
If you build an aircraft or system using our products, perform the aforementioned verification process. Not only will this test and video confirm the airworthiness of your aircraft, it also enables you to get our support before you put it in the air, if there are any issues.
Please send your claim video to: firstname.lastname@example.org
Product durability warranty:
Our products are high spec items intended to be operated only in the air.
They will not survive a collision with the ground, water, animals vegetation, or any object.
Warranty will not be provided for any damaged or broken through incorrect use, specifically collision with external objects.
Specifications and Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Product or Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Product or Service.
We reserve the right to cancel any transaction.
Items can be returned within 14 days after receiving. Customer is responsible for return shipping costs and any and all import/export duties.
We only accept return items in original packaging that are new and never installed or altered, which includes but not limited to No drilling holes and No screw marks. If the buyer returns a used item according to the definition above, we will deduct the amount of loss and give the buyer only a partial refund.
If the items are returned unused and in their original packaging, the customer will be issued a full refund.
All prices are listed in United States Dollars (USD).
Unauthorised or commercial use of content or multimedia material (of any sort) displayed on the Autek Systems site (or associated websites) is prohibited. If you wish to link to somewhere in our site other than our homepage, then please ask our permission first.